BANJARMASIN – The South Kalimantan Province Bank Indonesia Representative Office (KPw BI) held a Consumer Protection seminar with the theme “Safe and comfortable transactions in the Digital Era” at the ULM Banjarmasin Student Activity Center Building, Thursday (14/9/2023).
Head of Representative of Bank Indonesia for South Kalimantan Province, Wahyu Pratomo, in his opening remarks at the seminar, said that this activity aims to provide education related to consumer protection. With the hope that people can increase understanding and awareness in digital transactions. Understand the importance of security in investing amidst advances in digital finance.
“The choice of location for the event at Lambung Mangkurat University and the invitation from the majority of students underlines ULM’s strategic role in encouraging development progress that makes the people of South Kalimantan prosperous as well as the important role of students as agents of change and the next generation towards a Golden Indonesia 2045,” he said.
In order to form a digital ecosystem, especially in the campus environment, on this occasion there will also be a launch of QRIS Goes to Campus to increase the use of QRIS by students who are expected to become agents driving the use of QRIS in society.
Wahyu said, the Digital Financial Economy (EKD) in Indonesia is showing increasingly rapid development, marked by the value of Indonesia’s digital economy in 2022 amounting to USD 77 billion or growing 22% (yoy) and is predicted to increase almost twice to USD 130 billion in in 2025.
Indonesia is also the most popular digital investment destination in Southeast Asia, representing 40% of total digital economic transactions. Apart from being an inevitability, digitalization has the opportunity to be a source of new economic growth and at the same time support sustainable economic growth in Indonesia and Kalimantan.
“Based on BICARA CRM data, Bank Indonesia received 1,322 complaints in Quarter 4 – 2022. This number has increased by 58% compared to Quarter 3 – 2022 which recorded 835 complaints,” he explained.
The high number of complaints received by Bank Indonesia shows that the level of consumer literacy and empowerment is still lacking. In supporting the implementation of Bank Indonesia (BI) duties in the monetary, macro-prudential and payment system sectors.
BI has the authority to regulate and supervise Operators whose products and or services are used by Consumers, including regulations regarding Consumer Protection.
BI issued Bank Indonesia Regulation (PBI) no. 3 of 2023 dated 27 June 2023 concerning Bank Indonesia Consumer Protection (PKBI) which aims to create a Consumer Protection ecosystem that creates legal certainty and effective and efficient handling of complaints and dispute resolution.
The one-day seminar was opened by the Head of Bank Indonesia Representative for South Kalimantan Province, Wahyu Pratomo, attended by ULM Chancellor Prof. Dr. Ahmad Alim Bachri, S.E., M.Si, Head of BNI Regional Office 09 Kalimantan Iwan Ariawan, Ricky Satria, Group Head of Bank Indonesia’s MSME Development and Consumer Protection (DUPK) Department, Abidir Rahman, Plt. Deputy Director of MS, EPK and Regional Government Partnerships, Financial Services Authority (OJK) Regional 9 Kalimantan, Agus Prasetya Laksono, Head of SBSN Project and Asset Management Sub-directorate Directorate of Sharia Financing DJPPR Ministry of Finance and Dyah Nastiti Kusumowardani Makhijani, President Commissioner of PT Visionet Internasional (OVO ).
Anang Fadhilah
